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OPSCOMPASS

UX DESIGN

Since February 2022, I have been responsible for all elements the UX process at OpsCompass, a B2B SaaS company. In this role, I conduct user interviews, gather quantitative data, design wireframes and high-fidelity mockups, deliver designs to the developers, and collaborate with them to ship the product.



Collaborative Approach

As a UX Designer on an Engineering team, I work cross-functionaly throughout the product development lifecycle by:
  • Partnering with product managers to align features with business goals
  • Collaborating with engineers to ensure design feasibility and quality implementation
  • Engaging with customers to validate solutions meet their needs


Research

Research methods I use at OpsCompass include:
  • User interviews with customers to uncover pain points and validate solutions
  • Card sorting exercises to improve information architecture and navigation
  • Unmoderated testing to understand usability issues
  • Concept testing to validate ideas before development
  • Data analysis leveraging Google Analytics to identify usage patterns
  • Customer feedback collection to prioritize improvements


Design

My design workflow emphasizes collaboration and iteration:
  1. Begin with mid-fidelity prototypes using our design system components
  2. Gather stakeholder feedback and iterate on concepts
  3. Develop high-fidelity prototypes for engineering review
  4. Refine designs based on technical considerations
  5. Create comprehensive design handoffs including user flows, interaction details, and implementation notes

Key Achievements

  • Designed six new product features and refreshed nearly every page of our web application in my first year
  • Led comprehensive UX audit in 2023 resulting in redesigns that reduced customer bounce rate by 25%
  • Streamlined development handoffs through detailed documentation, reducing implementation questions and revisions
  • Established standardized user research methods to inform product decisions


Case Study

Problem
 OpsCompass customers struggled with our database configuration interface, resulting in low adoption and frequent complaints. Key issues included:
  • Tedious process requiring individual manual entry of hundreds of connections
  • No search or filtering capabilities to locate and modify existing configurations
  • Inefficient card-based UI that didn't scale for large customers

Approach
I followed a structured process to address these pain points:
  1. Synthesized customer feedback
  2. Conducted competitive analysis of similar enterprise tools
  3. Mapped the user journey to identify friction points

Solution
 Based on my research, I redesigned the interface with:
  • Tabular layout replacing the card-based UI for improved scalability
  • Bulk operations enabling users to duplicate, add, edit, and delete multiple connections simultaneously
  • Advanced search and filtering allowing quick location of specific configurations

Before After


Accessibility

Before joining the company, accessibility was not prioritized in the design and development process. I took initiative to transform our view of digital accessibility:

Comprehensive Accessibility Audit
  • Conducted the company's first thorough accessibility evaluation
  • Identified 30+ specific improvement opportunities
  • Implemented changes that increased WCAG 2.1 compliance score by 21%

Team Education & Advocacy
  • Organized and led an Accessibility Lunch and Learn session for product development teams
  • Created accessible design principles documentation
  • Added detailed accessibility annotations to design handoff materials
  • Advocated for accessibility considerations in product roadmap discussions