OPSCOMPASS
UX DESIGNSince February 2022, I have been responsible for all elements the UX process at OpsCompass, a B2B SaaS company. In this role, I conduct user interviews, gather quantitative data, design wireframes and high-fidelity mockups, deliver designs to the developers, and collaborate with them to ship the product.
Research
Research methods I use at OpsCompass include:
- Customer Feedback
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Card Sorting
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Unmoderated Testing
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Concept Testing
- User Interviews
- Data Analysis from Google Analytics
Design
In my first year, I designed six new product features and updated designs of nearly every page of our web app.
In 2023, I conducted a UX audit resulting in redesigns that reduced customer bounce rate by 25%.
For most projects, I start with mid-fidelity prototypes with the help of our design system components. After this stage, I get stakeholder feedback, iterate, and then build a high-fidelity prototype to review with the engineering team.
After more discussion and iteration, I develop designs to deliver to developers. Included in the handoff are notes on the user flows, labels, hidden interactions, and anything else the developer needs to know that they can’t necessarily see on a design.
In 2023, I conducted a UX audit resulting in redesigns that reduced customer bounce rate by 25%.
For most projects, I start with mid-fidelity prototypes with the help of our design system components. After this stage, I get stakeholder feedback, iterate, and then build a high-fidelity prototype to review with the engineering team.
After more discussion and iteration, I develop designs to deliver to developers. Included in the handoff are notes on the user flows, labels, hidden interactions, and anything else the developer needs to know that they can’t necessarily see on a design.
Case Study
We have a database configuration page for customers to add their database connections but no one uses it. They have told our team that it is tiring to use since they have to individually add hundreds of connections. They can’t find what they are looking for when a connection changes because there’s no search option or filter.
After synthesizing customer feedback, completing a competitive analysis, and building a user journey, I decided to move forward with a tabular design. Rather than adding cards one by one, users can duplicate, add, edit, and delete rows in bulk. The search and filter bar gives users the ability to scan and update configurations quickly.
After synthesizing customer feedback, completing a competitive analysis, and building a user journey, I decided to move forward with a tabular design. Rather than adding cards one by one, users can duplicate, add, edit, and delete rows in bulk. The search and filter bar gives users the ability to scan and update configurations quickly.
Accessibility
Before joining the company, accessibility was not prioritized in the design and development process. Since starting, I have coducted an accessibility audit, held an accessibility Lunch and Learn for the product development team, added accessibility annotations to design handoff materials, and started taking more UX accessibility courses.
The 30+ accessibility changes from the audit increased the WCAG 2.1 compliance score by 21%.
Since my initial accessibility audit, I have learned a significant amout about accessibility and will be conducting a follow up audit using assistive technologies such as screen readers.
The 30+ accessibility changes from the audit increased the WCAG 2.1 compliance score by 21%.
Since my initial accessibility audit, I have learned a significant amout about accessibility and will be conducting a follow up audit using assistive technologies such as screen readers.
