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OPSCOMPASS

UX DESIGN

Since February 2022, I have been responsible for the entire UX process at Opscompass, a B2B company focusing on software asset management. In this role, I conduct user research, gather quantitative data, design wireframes and high-fidelity mockups, deliver designs to the developers, and collaborate with them to ship the product.

The drift page shows changes made to your cloud or database environment over time. There is a panel on the right to show details about these changes.

Collaborative Approach

As a UX Designer on an Engineering team, I work cross-functionaly throughout the product development lifecycle by:
  • Partnering with product managers to align features with business goals
  • Collaborating with engineers to ensure design feasibility and quality implementation
  • Engaging with customers to validate solutions meet their needs


Research

Research methods I use at Opscompass include:
  • User interviews with customers to uncover pain points and validate solutions
  • Card sorting exercises to improve information architecture and navigation
  • Unmoderated testing to understand usability issues
  • Concept testing to validate ideas before development
  • Data analysis leveraging Google Analytics to identify usage patterns
  • Customer feedback collection to prioritize improvements


Design

My design workflow emphasizes collaboration and iteration:
  1. Begin with mid-fidelity prototypes using our design system components
  2. Gather stakeholder feedback and iterate on concepts
  3. Develop high-fidelity prototypes for engineering review
  4. Refine designs based on technical considerations
  5. Create comprehensive design handoffs including user flows, interaction details, and implementation notes


Key Achievements

  • Designed six new product features and refreshed nearly every page of our web application in my first year
  • Led a comprehensive UX audit in 2023, resulting in redesigns that reduced customer bounce rate by 25%
  • Streamlined development handoffs through detailed documentation, reducing implementation questions and revisions
  • Built a design system with reusable components for product consistency
  • Established standardized user research methods to inform product decisions



Case Study

Problem
 Opscompass customers struggled with our database configuration interface, resulting in low adoption and frequent complaints. Key issues included:
  • Tedious process requiring individual manual entry of hundreds of connections
  • No search or filtering capabilities to locate and modify existing configurations
  • Inefficient card-based UI that didn't scale for large customers

Approach
I followed a structured process to address these pain points:
  1. Synthesized customer feedback
  2. Conducted competitive analysis of similar enterprise tools
  3. Mapped the user journey to identify friction points

Solution
 Based on my research, I redesigned the interface with:
  • Tabular layout replacing the card-based UI for improved scalability
  • Bulk operations enabling users to duplicate, add, edit, and delete multiple connections simultaneously
  • Advanced search and filtering allow quick location of specific configurations


Old Design
New Design




Accessibility

Before joining the company, accessibility was not prioritized in the design and development process. I took the initiative to transform our view of digital accessibility:

Comprehensive Accessibility Audit
  • Conducted the company's first thorough accessibility evaluation
  • Identified 30+ specific improvement opportunities
  • Implemented changes that increased WCAG 2.1 compliance score by 21%

Team Education & Advocacy
  • Organized and led an Accessibility Lunch and Learn session for product development teams
  • Created accessible design principles documentation
  • Added detailed accessibility annotations to design handoff materials
  • Advocated for accessibility considerations in product roadmap discussions