OPSCOMPASS

UX DESIGN

Since February 2022, I have been responsible for the entire UX process at Opscompass, a B2B company focusing on software asset management. In this role, I conduct user research, gather quantitative data, design wireframes and high-fidelity mockups, deliver designs to the developers, and collaborate with them to ship the product.

The drift page shows changes made to your cloud or database environment over time. There is a panel on the right to show details about these changes.

Collaborative Approach

As a UX Designer on an Engineering team, I work cross-functionaly throughout the product development lifecycle by:

Partnering with product managers to align features with business goals
Collaborating with engineers to ensure design feasibility and quality implementation
Engaging with customers to validate solutions meet their needs

Research

Research methods I use at Opscompass include:

User interviews with customers to uncover pain points and validate solutions
Card sorting exercises to improve information architecture and navigation
Unmoderated testing to understand usability issues
Concept testing to validate ideas before development
Data analysis leveraging Google Analytics to identify usage patterns
Customer feedback collection to prioritize improvements

Design

My design workflow emphasizes collaboration and iteration:

Begin with mid-fidelity prototypes using our design system components
Gather stakeholder feedback and iterate on concepts
Develop high-fidelity prototypes for engineering review
Refine designs based on technical considerations
Create comprehensive design handoffs including user flows, interaction details, and implementation notes

Key Achievements

Designed six new product features and refreshed nearly every page of our web application in my first year
Led a comprehensive UX audit in 2023, resulting in redesigns that reduced customer bounce rate by 25%
Streamlined development handoffs through detailed documentation, reducing implementation questions and revisions
Built a design system with reusable components for product consistency
Established standardized user research methods to inform product decisions

Case Study

Problem
Opscompass customers were skipping our database configuration UI entirely and using the CLI instead.

Adding database connections required entering each one individually. For a customer like The Hartford, who have hundreds of connections, it was arduous. Once you have hundreds of connections set up, the card-based UI made it nearly impossible to find or manage what you already had. There was no search, no filtering, and cards don't scale.

Approach
I didn't have access to watch customers use the product directly since they work through consultants, so I went to the consultants. I talked with them to understand where the friction was and what workarounds they'd developed.

I also did research on how other enterprise tools handle large-scale configuration and bulk data entry and validated the direction I was already leaning.

I explored a list view and an accordion-style layout first. Both had the same problem: they required editing one connection at a time. That didn't work for bulk editing, and it wouldn't scale for a customer like The Hartford.

Solution
The table layout addressed both. It's a familiar pattern in our product, supports scanning large datasets, and gives users a natural place to select and act on multiple items at once.

Bulk operations came from a combination of what consultants described and my own understanding of the problem. Users needed to be able to add, edit, duplicate, and delete multiple connections at once. When you're managing hundreds of connections, acting on groups isn't optional.

Search and filtering was also essential for finding relevant connections to edit.

Result
The consultants who work directly with those customers told me the new interface addressed the exact problems they'd raised. Opscompass has a small customer base that relies heavily on consultants, which creates a buffer between users and the product that makes adoption data hard to track.

If I could go back, I'd push harder for unmoderated testing with an end user. Consultant feedback is valuable, but there’s nothing as essential as understanding the user experience of your product.

Old Design

New Design

Accessibility

Before joining the company, accessibility was not prioritized in the design and development process. I took the initiative to transform our view of digital accessibility:

Comprehensive Accessibility Audit

Conducted the company's first thorough accessibility evaluation
Identified 30+ specific improvement opportunities
Implemented changes that increased WCAG 2.1 compliance score by 21%

Team Education & Advocacy

Organized and led an Accessibility Lunch and Learn session for product development teams
Created accessible design principles documentation
Added detailed accessibility annotations to design handoff materials
Advocated for accessibility considerations in product roadmap discussions