OPSCOMPASS

UX DESIGN

Since February 2022, I have been responsible for all elements the UX process at OpsCompass, a B2B SaaS company. In this role, I conduct user interviews, gather quantitative data, design wireframes and high-fidelity mockups, deliver designs to the developers, and collaborate with them to ship the product.

Collaborative Approach

As a UX Designer on an Engineering team, I work cross-functionaly throughout the product development lifecycle by:

Partnering with product managers to align features with business goals
Collaborating with engineers to ensure design feasibility and quality implementation
Engaging with customers to validate solutions meet their needs

Research

Research methods I use at OpsCompass include:

User interviews with customers to uncover pain points and validate solutions
Card sorting exercises to improve information architecture and navigation
Unmoderated testing to understand usability issues
Concept testing to validate ideas before development
Data analysis leveraging Google Analytics to identify usage patterns
Customer feedback collection to prioritize improvements

Design

My design workflow emphasizes collaboration and iteration:

Begin with mid-fidelity prototypes using our design system components
Gather stakeholder feedback and iterate on concepts
Develop high-fidelity prototypes for engineering review
Refine designs based on technical considerations
Create comprehensive design handoffs including user flows, interaction details, and implementation notes

Key Achievements

Designed six new product features and refreshed nearly every page of our web application in my first year
Led comprehensive UX audit in 2023 resulting in redesigns that reduced customer bounce rate by 25%
Streamlined development handoffs through detailed documentation, reducing implementation questions and revisions
Established standardized user research methods to inform product decisions

Case Study

Problem
OpsCompass customers struggled with our database configuration interface, resulting in low adoption and frequent complaints. Key issues included:

Tedious process requiring individual manual entry of hundreds of connections
No search or filtering capabilities to locate and modify existing configurations
Inefficient card-based UI that didn't scale for large customers

Approach
I followed a structured process to address these pain points:

Synthesized customer feedback
Conducted competitive analysis of similar enterprise tools
Mapped the user journey to identify friction points

Solution
Based on my research, I redesigned the interface with:

Tabular layout replacing the card-based UI for improved scalability
Bulk operations enabling users to duplicate, add, edit, and delete multiple connections simultaneously
Advanced search and filtering allowing quick location of specific configurations

Accessibility

Before joining the company, accessibility was not prioritized in the design and development process. I took initiative to transform our view of digital accessibility:

Comprehensive Accessibility Audit

Conducted the company's first thorough accessibility evaluation
Identified 30+ specific improvement opportunities
Implemented changes that increased WCAG 2.1 compliance score by 21%

Team Education & Advocacy

Organized and led an Accessibility Lunch and Learn session for product development teams
Created accessible design principles documentation
Added detailed accessibility annotations to design handoff materials
Advocated for accessibility considerations in product roadmap discussions